About Iglu.com |
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Iglu.com is an Internet-based travel agency specialising in the sale of snowboarding and ski holidays, cruises and Christmas holidays to Lapland. Book with ConfidenceIglu is financially secure and is a member of both ABTA and ATOL. Over the last 10 years, Iglu's organic growth has been achieved mainly through repeat business and word of mouth recommendations. The package holiday with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority and the relevant ATOL number will be displayed on your Booking Acknowledgement. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Flight inclusive packages where Iglu is the principal are financially protected by our substantial Air Travel Organisers Licence ATOL no 2987. All other Iglu holidays, where we are the principal but do not include a flight, are protected under our Association of British Travel Agents bond no: W3870. Iglu has been trading for 12 years and through careful financial management and trading within its means, it has ridden the volatility of the dot com cycle, 9/11 and various other extraneous shocks to the industry (ash cloud etc). It is a financially secure company and carries no debt on its balance sheet. Iglu has attracted venture backing from Sussex Place Ventures (the investment arm of London Business School), Barclays Ventures and Matrix Partners. Ski Holidays, Cruising and more...Iglu was founded by Richard Downs in 1998, during the final year of his MBA at London Business School ("LBS") — some classmates still remark that it is the ultimate unfinished school project! In addition to being one of the earliest adopters of the Internet in the travel industry, Iglu continues to set new precedents, such as the first retailer to introduce ski webcams on their website. And it pushed the boundaries of customer service, having revolutionised the selling of ski holidays in the UK, Igluski is now the largest independent retailer of ski holidays in the UK. The continued success of Igluski led to search for other specialist holiday areas where Iglu could apply its online retailing experience, holiday industry knowledge and its passion for great customer service and in 2006, Iglu entered the UK cruise market. The IgluCruise business has enjoyed remarkable growth and is one of the largest cruise agents in the UK. Customer Service & Product ExpertiseIglu's client service and levels of specialist knowledge and expertise are highly regarded within the travel industry. Iglu has developed its differentiated service-led offering by recruiting sales staff with unrivalled specialist product expertise, ensuring a focus on the quality of service delivered to customers and creating a deeply embedded client service culture in the company. This manifests itself in industry-leading levels of repeat bookings from previous customers. Take a look at what our customers have to say about us on the customer feedback page. Through continual investment in systems, processes and people, Iglu looks forward to continually raising the bar in customer service in the UK to delight and enthral its customers Awards and commendationsAlong the way Iglu has picked up many awards and plaudits, most of which are Igluski awards. Here are some examples:
Great Snow in the Alps - Daily Mail 13/12/09
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